WHAT IS YOUR RETURN OR EXCHANGE POLICY?
We offer quick and easy 14-day returns for all customers who place an order through us! Please continue reading to find out whether you are eligible for a return.
All returning items must be:
- Have no signs of wear or damage
- In its original condition with tags still attached (if any)
- In all original packaging (box and pouch included)
Please return your order back to us in the original packaging it came in (or smaller), no oversized or large boxes will be accepted as this increases shipping rates. HOUSE OF SHAKESPEARE will not be responsible for increased fees due to large packaging and reserves the right to deduct additional shipping fees from the refunded amount when applicable. Should the returned item not meet the above return guidelines, HOUSE OF SHAKESPEARE has the right to deny a return and have the item re-shipped to customers.
Note: Items purchased through a third-party vendor (outside of houseofshakespeare.com ) must be returned through the company that it was purchased from.
Note: Any modifications made through-third party vendors such as repairs, adjustments, changes, etc will not be accepted for return.
ARE THERE RETURNS FEES OR RESTOCKING FEES?
Absolutely not! All items that remain within our 14-day returns window and are eligible via the above conditions, may be returned free of charge. However, please note that it is the customer's responsibility to pay for return shipping. If your returned order is above $50, we recommend that shipping insurance may be considered, as HOUSE OF SHAKESPEARE does not guarantee that we will successfully receive your return.
WHERE DO I RETURN MY ORDER TO?
All returning items will be returned to our warehouse in Melbourne, Australia. Please note the full address will be provided upon the initiation of a returns ticket.
No refunds will be issued on SALE items. We are however happy for you to exchange the garment or size or offer you a credit note valid for 6 months from the purchase date.
LATE OR MISSING REFUNDS
We will notify you by email once your return has been received and processed. We will process your refund as quickly as possible, but please allow 5 – 10 business days for your refund to appear in your account. Refunds will be issued by the same method as to which the item was paid.
If you haven’t received a refund on your returning item within 5-10 business days, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com
HOW DO I START MY RETURN?
If you have read the above and are ready to return your items, simply contact us via our contact form or email us at firstname.lastname@example.org